Learning Objectives:
- Build rapport with patients/colleagues in a healthcare setting to enhance the patient experience
- Recognize the patients’/colleagues’ perspective to improve clinical outcomes and patient/colleague experience in healthcare settings
- Recognize importance of ethical principles of autonomy, beneficence, and non-maleficence to improve clinical outcomes and patient/colleague experience in healthcare settings
- Negotiate a patient/colleague interaction agenda to improve clinical outcomes and patient/colleague experience in multiple healthcare settings
- Discover how to listen to patients, colleagues or their family members in a reflective manner to improve clinical outcomes and patient experience in multiple healthcare settings
- Respond to patients, colleagues or their family members with empathic statements to improve clinical outcomes and patient/colleague experience in multiple healthcare settings
- Collaborate on a patient-centered plan with patients, their families and/or colleagues to improve clinical outcomes and patient experience
6 AMA PRA Category 1 Credits™ - maximum
6 ABIM MOC points
6 ANCC contact hours
Venue: Baylor Scott & White Medical Center – Lakeway
Date
August 3, 2022
Location
Lakeway, Texas 78738, United States
Email
Susan.Guthrie@BSWHealth.org
Website
ce.bswhealth.com/art-of-communication/content/2022-art-communication-20220803-austin/