Intensive Course in Managing Inappropriate Communications in Medical Practice - November 2022



The Intensive Course in Managing Difficult Communications in Medical Practice: Controlling Anger, Avoiding Outbursts, Communicating Appropriately is designed for physicians in all specialties, physician assistants and nurse practitioners who wish or need to pursue further training in health communications and managing conflict and strong emotion in medical practice.

Learning Objectives:

  • Demonstrate effective and efficient interviewing techniques (effective questioning, agenda setting and patient education)
  • Practice higher level health communication skills (giving bad news, empathic response and dealing with angry patients or colleagues)
  • Outline the liability for institutions and health care organizations from angry interpersonal episodes
  • List multiple strategies to minimize practitioner demonstration of anger and other disruptive behavior
  • Rehearse and model techniques to avoid anger when challenged by difficult scenarios
22.25 AMA PRA Category 1 Credits™ - maximum

Venue: Mt. Sinai Skills & Simulation Center


November 2-4, 2022


Cleveland, Ohio 44106, United States


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